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Support

We do our best to make your experience with LotHill simple and successful.  Our support plans are designed to allow simplicity, flexibility and reliability.

All plans include phone, email and remote assistance and are available during business hours only.

 

Efficient and Effective

We value your time as if it were our own. If you call and we're unable to answer within 30 seconds, we'll zip you over voice-mail so you can quickly leave a message and get back to business. Be sure to leave your email address as we are often able to respond faster that way.

Thank you for understanding this move to more efficiency and effectiveness. It helps us accomplish more to serve you better.

Support Plans

We make every attempt to answer the phone every time, but occasionally your call may go to voice-mail. Below are the maximum response times per plan.

All plans include free software updates!

Free Support

Email and voice-mail will be returned within 1-2 business days.

Same-Day Priority Support

Priority Support is available for a low monthly fee.  With Priority Support, you will receive access to our dedicated Priority Support extension and email address.  Contact us before 3pm CST and your emails and voice-mails will be returned same-day and ahead of free support requests.

Subscribe to Priority Support Now!
$80 then $25 / month

Get Priority Support

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Online Resources

YouTube Instructional Videos

Click here to view step-by-step CashFootprint videos.

Click here to view step-by-step TimeDrop videos.

Online HelpDesk

Check out the HelpDesk for FAQ, Forums or to Open a Ticket

Manuals & Downloads

Visit our Downloads page for user manuals and templates.

Remote Desktop Assistance

Need help getting your software setup and running?  We offer free remote assistance to get you rolling as fast as possible.

Please save all open documents and backup any important files before starting the remote assistance session.

Start QuickSupport Session